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Refund Policy

Thank you for choosing HAILE. We are committed to your satisfaction and want you to be happy with your purchase. If you need to request a refund, please review our policy below.

Returns

Refunds

Exchanges

We gladly exchange items that are defective or damaged. To request an exchange, please contact us via email and send the item to the address below.

How to Request a Refund or Exchange

  1. Contact our Customer Service team at dongtrunghaile@gmail.com or call us at (714) 991-8888.
  2. Provide your order number and reason for return or exchange.
  3. Follow the return instructions provided by our team.
  4. Retain your shipping tracking information until your refund or exchange is complete.

Contact Information